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Customer Service Training for
Transit Operators
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The video-based internal and customer service training system that pays for itself.
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 START Training
Transit
training professionals know how to teach operators to
drive safely, but often find it harder to effectively impact internal relations skills and
customer service training. Now
there is a dynamic new human relations training system
for fixed route and paratransit operators from
ERGOMETRICS, the originators of the Seattle Metro Test
and Passenger Relations Training. |
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Other ERGOMETRICS products that you should look into:
START
Testing. START Training will be more effective if you've hired great operators to begin with. Click here for information about START Testing, a video-based test battery that identifies applicants with the human relations skills and driving judgment you need in a professional operator. A two part test, START People Sense can help you identify candidates who:
- Score high in customer relations and customer satisfaction.
- Get cooperation without being overly aggressive or unnecessarily controlling.
- Make good common sense decisions considering customer needs, time pressures, policy requirements and safety.
- Seek self improvement and show respect for co-workers.
The second part of START Testing, START Driving is a video-based test of driving judgment that simulates the multi-tasking environment of operating a transit vehicle. It identifies candidates who can:
- Concentrate on the road.
- Keep track of oncoming traffic and situations.
- Monitor mirrors.
- Listen and respond to radio transmissions, trainer instructions and onboard customers.
- Anticipate problems in turns, intersections and traffic.
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