Training for High Functioning Organizations

Overview

What organization would not value the presence of higher performing employees, improved department functioning and decreased time and resources spent on dealing with employee performance issues? While these are values that many departments seek, it is not uncommon for many to struggle obtaining them; but this doesn't mean that they are impossible to achieve.

Ergometrics has created employee training programs designed to address common employee dysfunctions and negative mindsets. These programs touch upon information that is not commonly included in department training and that is hard for many employees to learn on their own.

Disruptive employee patterns can be damaging to a department and extremely challenging for supervisors.

The content of our training programs is derived from information obtained during exam development. Throughout each test's development we obtain detailed information on common dysfunctions that individuals face while on the job. This information is then used to create both exam questions and the foundation of our training programs, which then creates a link between what candidates are tested on and what they are later trained on. This link between our entry-level exams and the training programs is beneficial for departments in two ways:

When employees participate in the training course, they are being taught proper performance and behaviors that have been identified during exam development by panels of subject matter experts all across the country as critical behaviors.

The dimensional scores obtained during entry-level testing can be used to guide the instruction of the employee training once the candidates are hired.

Employee training is a critical part of any department's success. It ensures that each employee possesses the knowledge, skills and abilities essential for outstanding job performance. Our training programs create a learning environment that helps employees better understand the information that has been presented and then later apply this information while on the job. All of our trainings can be conducted by either internal trainers or Ergometrics' experienced training staff. Below is a brief description of each of our training programs.

FireTEAM Training - Fire Service

Being a successful firefighter is not just about knowing how to accomplish the technical aspects of the job, it is also about being able to effectively work and interact with other individuals in the fire department. This is why the FireTEAM Training program principally focuses on teamwork and the typical problems that arise when working in a fire station. This program is beneficial for both new and experienced firefighters and comes with a training video, instructor's guide, firefighter booklets, handouts and quizzes. Click to learn more.

Impact Training - Juvenile Corrections

When working in juvenile corrections, each employee's behaviors and responsibilities greatly impact the juvenile offenders they are working with and the department as a whole. The Impact Training program focuses on employee behavior patterns that are considered challenging to the department's effective functioning. Some topics that this training program focuses on are boundary issues, emotional self-control and lack of caring. This program is beneficial for employees who have a little to a lot of experience working with juvenile offenders and comes with a training video, instructor's guide, employee booklets, handouts and quizzes. For more information, click here.

REACT Training - Adult Corrections

Disruptive employee patterns can be damaging to a department and extremely challenging for supervisors. The REACT Training program addresses troublesome employee patterns, such as unnecessary harshness, over-involvement with offenders and low team orientation. Within the training, employees are given tools and techniques for addressing and overcoming these behavior patterns. This program is beneficial for any job within adult corrections and comes with a training video, instructor's guide, employee booklets, handouts and quizzes. Click here.

START Training - Transit Operators

Being able to effectively interact with customers and fellow employees is critical for success as a transit operator. However, common negative mindsets can make the job unnecessarily difficult for those transit operators that cannot overcome them. The START Training program focuses on areas such as, handling difficult situations, managing schedule and time pressure, working with kids and conflict avoidance. This program is beneficial for new and veteran transit operators and comes with a training video, instructor's guide, employee booklets, handouts and quizzes. Click here for more information.