START Transit Operator Testing and Training System
START Transit Operator Test is the most sophisticated and widely used test in the transit industry. START Testing is fully validated and easy to give. It has four components. START People Sense, the video human relations test, is available in two versions, one with a special component for working with customers with special needs. START Driving is a video test that assesses candidates for driving related multi-tasking, perceptual skills, mirror usage and driving judgment. START Reading and START Incident Observation and Report Writing Tests are specifically calibrated to transit operator job demands.
START People Sense
In addition to total score rosters, Ergometrics inhouse scoring service now provides informative dimensional information based on each candidates' answer patterns. Dimensional scores and graphs show your candidate's strengths and weaknesses and what kind of coaching and supervision they will need if hired as transit operators. Dimensional areas reported are:
Ergometrics' Tests are Fair, with lower adverse impact.
Content and criterion validation show a high correlation between scoring well on Ergometrics' tests and on the job success.
Benefits include:
START Transit Operator Test is the most sophisticated and widely used test in the transit industry. START Testing is fully validated and easy to give. It has four components. START People Sense, the video human relations test, is available in two versions, one with a special component for working with customers with special needs. START Driving is a video test that assesses candidates for driving related multi-tasking, perceptual skills, mirror usage and driving judgment. START Reading and START Incident Observation and Report Writing Tests are specifically calibrated to transit operator job demands.
START People Sense
- Customer Relations
- Gaining Cooperation
- Common Sense Decision Making
- Following Policy and Regard for Safety
- Showing Respect for Co-Workers
- Concentrating on the Road
- Keeping Track of Oncoming Traffic
- Monitoring Mirrors
- Listening and Responding to Radio Transmissions
- Multi-Tasking
- Anticipating Problems with Traffic
- Observation Skills
- Accurate Report Writing
- Basic Writing Competency
- Transit Operator Standard Reading Level
In addition to total score rosters, Ergometrics inhouse scoring service now provides informative dimensional information based on each candidates' answer patterns. Dimensional scores and graphs show your candidate's strengths and weaknesses and what kind of coaching and supervision they will need if hired as transit operators. Dimensional areas reported are:
- Public Relations
- Aggressive Behavior
- Ability to Work Independently
- Common Sense Decision Making
- Attitude towards Management
- Teamwork
- Serving Customers with Special Needs
- Serving Teens and Student Customers
- Driving
- Reading Ability
Ergometrics' Tests are Fair, with lower adverse impact.
Content and criterion validation show a high correlation between scoring well on Ergometrics' tests and on the job success.
Benefits include:
- Testing Candidates for Key Job Dimensions
- Identifying Top Candidates in the First Phase of Testing
- Lower Adverse Impact
- Easy Administration
- Quick Scoring Turnaround
- Reduction in Turnover
- Reduced Cost and Hiring Time
START Promote Supervisory Exam
START Promote Supervisory Exams are designed specifically for the transit industry. START Promote has versions for Supervisor and Base Chief.
Supervisor
START Promote Supervisor Exam covers the customary first line transit supervisory rank where supervisors can pick or be assigned to work as:
Dimensional scores are provided in the following areas:
START Promote Base Chief exam has a video and written component. Numerical ranking scores are further defined with dimensional scores for each candidate in the following areas:
START Promote Supervisory Exams are designed specifically for the transit industry. START Promote has versions for Supervisor and Base Chief.
Supervisor
START Promote Supervisor Exam covers the customary first line transit supervisory rank where supervisors can pick or be assigned to work as:
- Road Supervisors
- Schedulemakers
- Assignment Planners
- Coordinators
- Instructors
Dimensional scores are provided in the following areas:
- Providing Good Road Support
- Building Operator Morale
- Coaching and Performance Feedback
- Customer Service
- Transit System Management Responsibility
- Numeric Analytic Skills (for Planners and Schedulemakers)
- Complex Planning (for Planners and Schedulemakers)
- Multi-Tasking (for Coordinators)
- Formal Instructional Skills
START Promote Base Chief exam has a video and written component. Numerical ranking scores are further defined with dimensional scores for each candidate in the following areas:
- Managing Performance
- Training/Career Development
- Interpersonal Relations with Staff and Customers
- Reliability/Integrity
- Communication
- Managing Conflict
- Managing Change
- Changing Role to Supervisor
- Working with Management
- Discipline and Managing Difficult Employees
- Team Development/Delegation
- Prioritization/Effective Use of Resources
START Training
START Training is a video-based program, designed for use by internal trainers, that focuses on customer and internal relations. It helps both new and veteran transit and paratransit operators overcome common negative mindsets that can make the job unnecessarily difficult. START Training addresses the following areas:
Catalog Chapter PDF 2.5 megs
Client Map
START Training is a video-based program, designed for use by internal trainers, that focuses on customer and internal relations. It helps both new and veteran transit and paratransit operators overcome common negative mindsets that can make the job unnecessarily difficult. START Training addresses the following areas:
- Philosophy of Public Transit
- Understanding and Following Rules, Policies and Guidelines
- Conflict Avoidance - Letting it Go
- Deciding When it is Best to Call for Assistance
- Communicating with Customers During Emergencies
- Managing Schedule and Time Pressure
- Keeping it Positive - Non Verbal Communication
- Professional Communication Style
- Handling Difficult Situations
- Dealing with Stress Associated with Being a Transit Operator
- Working with Kids
- Special Paratransit Situations and Customers with Disabilities
- Interacting with Supervisors
- Relations with Higher Level Management
Catalog Chapter PDF 2.5 megs
Client Map