Emergency Communications Personnel Video Testing System
ECOMM is a revolutionary testing system designed for emergency communications. ECOMM has three modules: the CallTaker Video Test, the CallTaker Notes Test and the Dispatcher Test. All three modules are highly job-related and easy to give to groups or individuals. ECOMM simulates key aspects of call taking and dispatching for unprecedented accuracy in hiring. ECOMM requires quick and accurate assessment of difficult and evolving situations.
Benefits include:
- Improved Communication Center Functioning
- Improved Teamwork
- Lower Turnover
- Lower Stress
- Lower Adverse Impact
- Quick Scoring Turnaround
- Lower Adverse Impact
- Dimensional Score Reports
- Reduced Cost and Hiring Time
ECOMM CallTaker Video Test
- Listening and Communications Skills
- Dealing with Difficult and Stressful Situations
- Multi-Tasking
- Analysis, Prioritization and Problem Solving
- Public Relations
- Internal Relations
- Responsibility for Officer Safety
- Team Relations
ECOMM CallTaker Notes Test
- Multi-Tasking
- Recording Accuracy
- Attention to Detail
ECOMM Dispatcher Test
- Multi-Tasking
- Analysis and Problem Solving
- Following Directions and Prioritization
Ergometrics' Tests are Fair, with lower adverse impact.
Content and criterion validation show a high correlation between scoring well on Ergometrics' tests and on-the-job success.
ECOMM was developed to minimize impact on protected groups by focusing on the full range of critical skills, including teamwork and human interaction skills, rather than only on narrowly defined academic abilities. Job analysis data supplies strong evidence that good judgment and human interaction skills contribute significantly to an effective and safe operational environment.
ECOMM tests for skills that are impossible to measure with common testing methods.
Testimonials
"The ECOMM tests have been very effective in
narrowing down our applicant pool to those
candidates who have the best aptitude to do
the work successfully. When you add their
excellent customer service, a solid testing
process, and a successful product you create
a complete package.
-Operations Manager
Clackamas County, OR 9-1-1
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